The appeals policy applies to all qualifications offered by BCE:
Candidates will need to complete the enquiry application form and a fee must accompany the application form.
Business & Computing Examinations recognise that candidates who have sat examinations and have received their results have the right to request an enquiry should they believe that they have not received a fair and/or accurate result.
We also recognise that candidates who have received feedback relating to their enquiry and are still not satisfied have the right to make an appeal. This policy therefore applies to candidates who believe that they may have been unfairly treated during the assessment process and not in accordance with standard procedures.
This policy does not apply to cases where candidates believe that their examination performance may have been adversely affected by external factors, such as illness, disturbance at the examination centre, etc. Such cases are dealt with under the policy for Special Consideration.
Submitting an enquiry
1. A formal written request for an examination result enquiry must be submitted using the appropriate form within 10 working days of the examination result being communicated to the candidate.
2. The Examination Moderation Officer assess the remarking process.
3. If the outcome is not upheld, then we notify the candidate and consider the matter closed.
4. If the outcome is upheld, then the re-assessed marks are applied and the candidate is notified accordingly. Normally we communicate to the candidate within 30 working days. However, in complex cases that requires detailed investigation, additional time may be required, and this might take up to 90 working days.
Candidates need to complete either the Enquiry on Results Form or Appeals Form (which ever is applicable).
The appeals policy applies to all qualifications offered by BCE: